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About MyGlobalFlowers

MyGlobalFlowers is an international flower and gift delivery service connecting customers with local florists worldwide — so you can express your feelings even from afar.

Send fresh bouquets and gifts to 3,500+ cities worldwide. Trusted local florists prepare bouquets near the delivery address, helping them stay fresh and arrive on schedule.

89 countries
Same-day delivery
Locally prepared

We in numbers

10+
years in business
300,000+
orders delivered
3,500+
delivery across cities worldwide
89
countries we operate in
5,000+
active florist partners
150,000+
happy customers
1,000+
verified customer reviews
Same day
delivery available

Our Values

Responsibility and Quality

We work with trusted florists and check the quality of every bouquet at each stage, from creation to delivery.

Customer Comes First

We keep ordering simple, provide helpful support, and review each issue individually if something needs attention.

Freshness and Local Approach

Bouquets are prepared by local florists near the delivery address, helping flowers stay fresh and delivery run smoothly.

Our team

MyGlobalFlowers brings together product, development, operations, support, and partner teams to keep orders moving smoothly from checkout to delivery.

Each team focuses on a specific part of the customer experience: from improving the website to coordinating florists and helping customers after delivery.

Marketing and product

Improves the website, customer experience and international communication.

Development

Builds and maintains the platform, website, partner tools and internal systems that power order processing and delivery.

Partner network

Finds, vets and supports local florists.

Operations

Tracks the order flow and helps coordinate delivery.

Customer support

Answers questions, helps with orders and resolves issues.

Local Support and Delivery Coordinators

In key regions, local coordinators help manage florist communication and day-to-day delivery coordination:

Browse the catalog and pick the products you like
Add products to the cart and place your order
Our partners carefully prepare the order and hand it to a courier for delivery
Your gift is delivered, bringing joy and smiles

This helps us respond quickly while keeping service and quality standards consistent across regions.

How We Choose Our Partners

We’re not a fully open marketplace — we don’t list just any florist. Before joining our network, every partner is reviewed for experience, product quality, and service reliability.

This helps us work with local florists customers can trust and helps keep service quality consistent across locations.

01 · QUALITY STANDARDS

Before a florist joins our network, we review key quality criteria:

  • photos of real completed bouquets;
  • florist experience and specialization;
  • public reputation and customer feedback;
  • pricing that reflects product quality.

02 · GLOBAL + LOCAL

One platform, international coverage: your bouquet is usually prepared by a florist near the recipient.

This shortens the journey to the recipient: flowers stay fresh longer and, where available, delivery is faster.

03 · ONGOING EVALUATION

We review partner performance continuously:

  • delivery timing;
  • order accuracy;
  • customer feedback;
  • internal quality rating.

Customer Support

We know flowers are often sent for moments that matter — birthdays, anniversaries, apologies, celebrations, or simply to show someone you care. That is why our support team is here to help before, during, and after delivery.

If something does not go as planned, you have a clear way to contact us.

Live chat
Available on the website

Our Support Mission

Our mission is to make communication with customer support clear and helpful. We strive to:

  • respond promptly during support hours;
  • provide accurate and useful information;
  • find practical solutions when something does not go as planned.

Daily, 12 PM – 4 AM Eastern Time

You can send your request at any time, and we will respond as soon as possible during support hours.

You can also reach us through our official social media pages:

What We Can Help With

Our support team assists with:

  • order status updates and delivery confirmation;
  • order changes or cancellations, when possible before preparation;
  • delivery details and recipient information;
  • quality concerns and compensation requests, including replacement, re-delivery, or refund where applicable under our policy.

We review each case individually and work toward a fair and transparent resolution. Our goal is to help every customer feel supported throughout the process.

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