Accessibility Statement for MyGlobalFlowers

Our Commitment to Accessibility

At MyGlobalFlowers, our goal is to make our website and digital services accessible to as many people as possible. We want every visitor to browse our flower and gift collections, place orders, and get in touch with our team without difficulty.

Improving accessibility is a key part of how we develop and maintain our website and digital services. We work to ensure that our content, navigation, and essential website functions are usable for people with a wide range of needs, including those who depend on assistive technologies.

This statement applies to the MyGlobalFlowers website and all related digital services, including our mobile sites and apps.

Web Accessibility Standards and Guidance

MyGlobalFlowers draws on recognized accessibility standards and best practices to guide improvements across our website and digital services.

Our approach is guided by:

WCAG Guidelines

The Web Content Accessibility Guidelines, or WCAG, are a widely accepted framework for improving the accessibility of web content. These guidelines are designed to support users with a range of needs, including visual, auditory, physical, speech, cognitive, language, learning, and neurological disabilities.

We use WCAG principles as the foundation for accessibility improvements across our website and digital services.

International Accessibility Standards

We also consider relevant international accessibility guidance and aim to provide an inclusive experience for all users across our markets.

Accessibility is an ongoing process. We regularly review and update our website to reduce barriers and improve usability for all users.

Accessible Features on Our Website

We work to make the MyGlobalFlowers website more usable through considered design choices, clear content, and straightforward functionality.

Depending on the page, device, browser, or assistive technology being used, the accessibility features we work to support may include:

• keyboard navigation support;
• compatibility with screen readers and assistive technologies;
• clear headings and well-structured page layouts;
• resizable text and zoom-compatible page design;
• responsive, mobile-friendly layouts;
• appropriate color contrast to support readability;
• alternative text for images where relevant;
• clearly labeled forms, buttons, and interactive elements.

Because customers use MyGlobalFlowers across desktop, mobile browsers, and apps, we aim to keep important tasks, such as browsing bouquets, checking delivery options, placing orders, and contacting support, as simple and accessible as possible across all devices.

Ongoing Accessibility Testing and Improvements

Accessibility is an ongoing commitment for us. As our website and digital services grow and change, we continue reviewing and improving our content, layouts, and functionality to better serve all users.

Our improvement efforts may include:

Regular Reviews of Key Site Experiences

We evaluate important areas of the website, including browsing, ordering, and support, to identify and address barriers that affect usability.

Automated Accessibility Checks

We rely on accessibility testing tools to help surface technical issues and identify areas where improvements can be made.

Manual Testing and Content Review

We review page structure, readability, navigation flows, and user interactions to identify and address real-world accessibility gaps.

User Feedback and Improvements

We take user feedback seriously and use it to inform future accessibility updates and improvements.

Continued Updates as the Site Evolves

When we introduce new content, features, or design updates, we aim to build accessibility in from the start.

We know that accessibility is a long-term effort, and we are committed to making real, meaningful improvements wherever they are needed.

Providing Feedback and Assistance

If you find it difficult to use the MyGlobalFlowers website, notice an accessibility barrier, or have ideas for how we can improve, please reach out to us.

You can contact MyGlobalFlowers through the following channels:

When getting in touch, it helps to include:

• the page or feature you were trying to access;
• the problem you ran into;
• the device and browser you were using at the time;
• any assistive technology in use, if applicable.

We value accessibility-related feedback and treat all concerns as part of our continuous effort to improve the user experience.

Accessibility Updates and Commitment

MyGlobalFlowers remains committed to maintaining and improving the accessibility of its website and digital services over time. We understand that accessibility expectations continue to evolve, and we intend our website to keep pace with those changes.

To support this commitment, we aim to:

• regularly review accessibility across our website;
• update our content and site structure as improvements are identified;
• factor user feedback into future development;
• work toward making browsing, ordering, and getting support more inclusive across our digital services.

We also recognize that accessibility is a shared responsibility that extends across design, content, development, and customer support. Our goal is to keep improving the experience for all visitors to MyGlobalFlowers.

If you need help with any part of MyGlobalFlowers, from browsing our collections and placing an order to reaching our support team, you can contact us through the official channels listed on the website, including email, phone, live chat, and the mobile app.