Partner Standards

How We Maintain Quality, Consistency, and Trust

At MyGlobalFlowers, exceptional flower and gift delivery begins with dependable partners. Each order fulfilled through our platform is a reflection of both the partner's efforts and the confidence our customers have in MyGlobalFlowers.

This is why we have put clear standards in place for the florists and gift vendors who work with us. These standards support consistent quality, enable reliable service, and help customers get a better experience throughout our network.

Our standards cover what matters most:

• flower freshness;
• product accuracy;
• secure packaging;
• presentation quality;
• dependable order handling.

For customers, this translates into greater peace of mind with each purchase. For partners, it means defined expectations, a structured onboarding experience, and the opportunity to grow alongside a marketplace that is serious about quality.

Our Partner Verification Process

How We Review Florists and Gift Vendors

Every florist or gift vendor goes through a structured review process before becoming an active partner on MyGlobalFlowers. The purpose is straightforward: to make sure that each approved partner can meet the quality and service standards our platform requires.

The onboarding and verification process includes:

1. 01 Registration The business sends in an application with the required company details.
2. 02 Profile Completion The partner fills out their business profile, adding operational information and product details.
3. 03 Moderation and Review Our team goes through the application, verifies that the business is prepared to handle orders, and confirms that basic partner requirements are in place.
4. 04 Quality Assessment The partner is reviewed based on product quality, bouquet presentation, packaging practices, and their ability to deliver a consistent customer experience.
5. 05 Approval and Onboarding Partners who pass the review receive onboarding support and can begin accepting and fulfilling orders on the platform.

Quality Checklist

Each potential partner is reviewed against a quality checklist centered on consistency, professionalism, and customer satisfaction. This includes:

• florist or vendor experience and qualifications;
• flower freshness and the overall condition of products;
• bouquet composition and care in arrangement;
• product accuracy for flowers, gifts, and add-on items;
• packaging quality and presentation;
• ability to fulfill orders accurately and on schedule;
• capacity to maintain clear communication and consistent service quality;
• availability of business information and documents needed for onboarding.

We seek out partners who deliver not just beautiful flowers and thoughtfully prepared gifts, but also a reliable customer experience from order acceptance through to final delivery.

Photo Submission and Review

Photo review is one of the tools we rely on to support quality control across our partner network. In many areas, partners provide photos before dispatch so our team can check the order's condition, composition, packaging, and presentation before it reaches the customer.

For flower orders, these photos may include:

• the bouquet from the front;
• close-up shots of the flowers and arrangement;
• the packaging used for delivery;
• the completed bouquet ready for dispatch.

For gift items, photos help us check product accuracy, presentation quality, and packaging condition.

Ongoing Quality Monitoring

Getting approved is just the start. Partner performance is monitored on an ongoing basis to help keep service standards in place over time.

Partner reviews may factor in:

• product consistency;
• customer feedback;
• delivery accuracy;
• delays;
• reported problems;
• refunds;
• other quality-related indicators.

Quality is not a one-off check. It is supported through regular performance reviews, tracking, additional assessments, and follow-up whenever necessary.

Packaging Standards

How We Help Orders Arrive Fresh, Safe, and Well Presented

Packaging is a key part of the overall customer experience. Even a stunning bouquet or a carefully chosen gift can let customers down if it arrives damaged, unstable, or poorly packaged.

To prevent this, MyGlobalFlowers asks partners to follow clear packaging guidelines that protect flowers and gifts during delivery and keep them looking their best on arrival.

Packaging Expectations

Our partners use packaging materials and techniques designed to keep orders protected, fresh, and presentable.

Depending on the product type and delivery route, this may include:

• protective wrapping to help avoid damage during delivery;
• hydration materials for flowers where needed;
• secure ties or support elements to keep bouquets in shape;
• clean decorative materials such as tissue paper, paper wrap, ribbon, or branded wrap;
• appropriate packaging for gift items, sweets, toys, balloons, and add-ons;
• durable outer packaging for extra protection during delivery;
• eco-friendly packaging options where available.

Delivery Packaging Standards

Orders should be packed with the delivery process in mind. On arrival, every order should be:

• fresh, clean, and well-presented;
• protected from being crushed or shifted during delivery;
• securely arranged and ready for transport;
• suited to local weather and delivery conditions;
• ready to be given as a gift on arrival.

Pre-Dispatch Order Check

Before sending out an order, partners are expected to run a final check to make sure everything is ready for delivery.

1. 01 Check the condition of the flowers or gift items Verify that the flowers are fresh and clean, and that gift items are in good condition.
2. 02 Confirm that the order matches the details Make sure the bouquet, gift, or add-on items align with the order in style, size, composition, quantity, and product type.
3. 03 Inspect the wrapping and packaging Check that the packaging is clean, secure, and appropriate for delivery.
4. 04 Confirm the order is stable for transport Make sure the bouquet or gift arrangement will hold its shape and stay secure during delivery.
5. 05 Review the overall presentation Confirm that the order is neat, gift-ready, and visually appealing before it goes out for delivery.

A delivered order should look as close as possible to how it was prepared: fresh, thoughtful, and ready to make a great impression.

Issue Resolution and Partner Accountability

What Happens If Standards Are Not Met?

When an order does not meet expectations, our priority is making things right for the customer.

Depending on the situation, this may include:

• bouquet or product replacement;
• re-delivery where possible;
• a partial refund;
• a full refund;
• another appropriate resolution based on the circumstances.

Each case is handled individually, taking into account order details, customer feedback, partner information, and any available supporting documentation.

Partner Accountability

MyGlobalFlowers takes partner accountability seriously and takes action when quality issues arise.

If a problem is connected to a partner's conduct or a recurring pattern of service failures, the response may include:

• partner feedback and additional guidance;
• a formal warning;
• corrective steps to help prevent similar issues going forward;
• additional quality checks;
• temporary limits on receiving new orders;
• review of the partner's continued participation in the marketplace in cases of repeated or serious violations.

Long-Term Quality Control

Persistent issues with bouquet quality, flower freshness, substitutions, packaging, gift accuracy, or delivery performance can affect a partner's standing on the platform.

Keeping up consistent standards over time is what it takes to remain a trusted partner on MyGlobalFlowers.

Photo Review and Quality Assurance

Using Photos to Support Better Quality Control

Pre-delivery photo review is one of the main ways we support quality control across the MyGlobalFlowers partner network. In many locations, partners submit photos before an order goes out, giving our team a chance to check condition, composition, packaging, and presentation before it reaches the customer.

Because our network spans many countries and local markets, photo submission practices can vary by location and partner. Photo review is not yet in place for every order or region. We are actively working to expand this across more locations and make photo-based quality checks a more consistent part of how we operate.

What Our Quality Team Reviews

Photos submitted by partners help our team verify:

• flower freshness and overall condition;
• bouquet shape, fullness, and balance;
• color harmony and design consistency;
• cleanliness and finishing details;
• packaging quality and delivery readiness;
• accuracy relative to the ordered product;
• presentation of gifts, add-ons, and non-floral items.

Why Photo Review Matters

Flowers and gifts carry real personal meaning. Customers are not just placing an order. They are sending a message, celebrating an occasion, and trusting that the delivery will reflect what they wanted to express.

Photo review helps make that experience more dependable. It adds an extra quality check before delivery, helps us give better feedback to our partners, and supports more consistent standards across a broad partner network.

Why Partner Standards Matter

A large flower and gift marketplace succeeds when customers feel confident about what to expect from every order.

Strong partner standards help MyGlobalFlowers:

• keep quality consistent across all locations;
• preserve flower freshness and bouquet presentation;
• improve accuracy for flowers, gifts, and add-on items;
• reduce preventable service issues;
• set clear expectations for partners;
• build long-term customer trust in the platform.

When standards are clear and consistently upheld, everyone benefits: customers get a better experience, partners work within a more reliable system, and the platform gets stronger over time.

FAQ for Partners