Returns, Refunds & Bouquet Replacement

Our Return and Replacement Policy

At MyGlobalFlowers, we want every order to reach you fresh, beautiful, and suited to the occasion. If something does not go as expected, our team is here to assist.

Flowers are delicate, and successful delivery depends on many details, including product availability, recipient information, address accuracy, and local delivery conditions. For this reason, every request is reviewed individually.

This page explains when you can cancel an order, what items can be returned, and how to request a bouquet replacement if there is an issue with the flowers you received.

Can I Cancel My Order?

You can cancel your order for any reason before it reaches "Being prepared" status. In this case, you will receive a full refund.

What Items Can Be Returned?

Most items are eligible for return, with the exception of certain categories. The following types of goods are not eligible for return:

• food products of proper quality;
• balloons;
• perfumes and cosmetics;
• goods and flowers of proper quality;
• items with individual characteristics of proper quality, such as engraved or custom-made products.

If you are not sure whether your item can be returned, please contact our support team. We will review your request and let you know what options may be available.

Can I Return a Flower Arrangement or Bouquet?

Flower arrangements and bouquets are generally considered non-refundable because flowers are perishable and delicate.

When Can You Request a Bouquet Replacement?

You may reach out to request a bouquet replacement if:

• the flowers arrived damaged, wilted, or not as fresh as expected;
• a delivery problem seriously impacted your order.

You may also request a review if the bouquet arrived too late for the occasion to make the intended impression, especially if timing details were specified in the order comments.

How the Bouquet Replacement Process Works

1. 01 Contact our support team Email [email protected] within 24 hours of delivery. Please include your order number, a short description of the issue, and a clear photo of the delivered bouquet or product.
2. 02 We review your request Our team reviews the order details, delivery information, customer feedback, and the photo or other supporting materials submitted.
3. 03 We confirm the available solution Depending on the situation and our current Terms & Conditions, we may offer a replacement bouquet, redelivery, or another suitable resolution.
4. 04 We arrange the resolution If a replacement or redelivery is approved, we will arrange it based on the confirmed delivery details. In some cases, we may contact the sender or recipient to confirm the best delivery option.

Refunds and Other Resolution Options

If you would rather not receive a replacement bouquet, we will review your order and let you know what options may be available under our current Terms & Conditions.

If a refund is approved, MyGlobalFlowers may ask you to complete a refund form and send it to [email protected]. Approved refunds are processed in line with our current Terms & Conditions. The time for the refunded amount to reach the original payment method may vary depending on the issuing bank or payment provider.

How to Return a Product

To request a return, please contact our support team by phone or email:

Our team will answer your questions and, if needed, send you a return application form.

FAQ About Returns and Bouquet Replacements