USD
Flowers
Birthday
Occasions
Roses
Gifts & Plants
Same-Day
International Flower Delivery
Contact Us
Orders & Customer Support
Questions About Existing Orders
If you have already placed an order, please contact customer support regarding:
- order status;
- delivery issues;
- changes or cancellations;
- payment and billing questions.
You can also track your order in the “Order Status” section on the website.
Cancellation is generally possible before the order is transferred to the “Being prepared” status. Once preparation has started, cancellation options may be limited.
To help us process your request faster, please include your order number in your message.
Questions Before Placing an Order
If you have not placed an order yet, you may contact us to clarify:
- available delivery dates;
- product availability;
- accepted payment methods;
- special requests or order comments;
- general questions before purchase.
We will assist you with product selection and order placement where possible.
We usually provide a first response within about 5 minutes during support hours.
Complex cases may take longer to review and resolve, especially during public holidays or periods of high demand.
These are the main contact channels for order-related, delivery, and payment inquiries.
For questions about an existing order, please include your order number. If your inquiry is related to product quality, a refund, or bouquet replacement, we recommend contacting us by email so you can attach photos and provide a written description of the issue.
Partnerships & Florists
Become a Partner
This section is intended for business inquiries and cooperation proposals.
It does not handle order-related questions, delivery issues, or payment matters. If your inquiry relates to an order, delivery, return, refund, or claim, please contact customer support at [email protected] and include your order number.
For partnership inquiries, please contact us at [email protected].
You may contact us if you are:
- a florist interested in expanding your sales channels;
- a supplier of products or materials;
- a logistics partner or courier service;
- another business partner or contractor.
Partnership Proposals
Please use this section if you:
- would like to start business cooperation;
- are submitting a commercial proposal;
- would like to clarify partnership terms;
- are interested in cooperation format, order volumes, requirements, or onboarding.
The responsible manager reviews business inquiries and contacts suitable partners regarding further steps.
Partnership inquiries are usually reviewed within 2–3 business days.
After review, you may be contacted regarding further cooperation steps.
PR & Media Inquiries
Media, Press & Collaboration Requests
This section is intended for media and public relations inquiries.
You may contact us regarding:
- press requests and media interviews;
- brand collaborations;
- public statements or official comments;
- marketing and content partnerships.
If your inquiry relates to an order, delivery, return, refund, or claim, please contact customer support instead.
Contact
Please include “PR Inquiry” in the subject line to help us route your request correctly.
We usually respond to media inquiries within 3–5 business days.
Returns, Refunds & Claims
Claims and Refund Requests
This section is intended for inquiries related to:
- refund requests;
- product quality claims;
- compensation requests;
- bouquet replacement requests.
Review Procedure
To start a refund or claim review, please contact us and provide the required information about your order.
In some cases, you may be asked to complete a refund application form and send it to the email address listed below. This helps us review the request according to our current Terms & Conditions.
For detailed information about refund rules and conditions, please refer to Terms & Conditions and Refund Policy.
Refund and claim requests are usually reviewed within 2–5 business days after we receive complete information.
Please include “Refund/Claim Request” and your order number in the subject line. This helps us process your request more efficiently.
For quality-related claims, refunds, or bouquet replacement requests, we recommend contacting us by email so you can attach photos of the product, include your order number, and describe the issue clearly.
Working Hours
Our customer support team operates daily and is available to assist with questions related to orders and delivery.
You may send your request by email at any time. We will respond once your inquiry is processed during support hours.
Please note that response times may be longer during public holidays or periods of high demand.
